Refund policy

Return, Exchange & Refund Policy

At Tamara, we are committed to ensuring that you have a pleasant shopping experience. If you receive a product that is damaged, defective, or different from what you ordered, we are here to assist you.

Returns & Exchanges

We accept return or exchange requests only if they are raised within 24 hours of receiving your order.

To request a return or exchange, please contact our customer support team with:

- Your order number
- A clear, continuous, uncut unboxing video.
- A brief description of the issue

Our team will review your request and guide you through the next steps if it meets our policy requirements.

Eligibility

To qualify for a return or exchange:

- The item must be unused, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The product should not show any signs of wear, alteration, or damage caused after delivery.

Items that do not meet these conditions will not be accepted.

⚠️ Important: Opening video of the package received is mandatory for an exchange or refund

Non-Returnable Items

Returns or exchanges will not be accepted for:

- Products purchased during sale or clearance offers.
- Products that have been worn, washed, altered, or used.
- Requests made after the specified return period.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please inform us within 24 hours of delivery by sharing a clear, continuous, uncut unboxing video. Once verified, we will arrange a replacement or exchange as applicable.

Refunds

Refunds are processed only after the returned product has been received and successfully inspected by our team.

If your refund is approved, the amount will be credited to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Exchange Process

Once your returned product passes our quality inspection, the replacement item will be dispatched based on stock availability. If the requested product or size is unavailable, our support team will help you choose an alternative or process a refund where applicable.

Contact Us

For any return, exchange, or refund-related assistance, please contact our customer support team with your order details. We will be happy to help resolve your concern as quickly as possible.